Shipping policy

Processing Time All orders are packed and shipped within 1-2 business days. We hand pack every bag ourselves so your order gets the attention it deserves.

Delivery Time Standard shipping via USPS typically delivers in 5–7 business days after your order ships. You'll receive a tracking number by email the moment your label is created.

Shipping Rates Standard shipping — $5.99 Free shipping on all orders over $49.99 — just add a second bag and shipping is on us.

Where We Ship We currently ship within the United States only. International shipping coming soon.

Tracking Your Order Once your order ships you'll receive an email with your USPS tracking number. Use it at usps.com to follow your package every step of the way.

Lost or Damaged Orders If your order arrives damaged or gets lost in transit email us at support@ironsoak.com and we'll make it right immediately. No hoops, no hassle.

Questions? Email us at support@ironsoak.com. We respond within 24 hours Monday through Friday.